Frequently Asked Questions
Do you have questions about our products or the webshop? Find the answers to the most frequently asked questions here.
For all other questions, please use our contact form, the live chat or our customer service.
Is there a minimum order value in the itp online shop?
No, every order is processed regardless of the value.
Can I change my address/data after registration?
Change it this way: "My account" - > "Overview" - > "Change profile" or "Change addresses" to change your data.
Where can I find itp's contact details?
You can contact us in various ways.
- 1. contact form on the website (menu bar - > "Company" - > "Contact").
- 3. by e-mail at: itp@taster.de
Can I enter additional data or comments in the order process?
Yes, please use the "additional information" field in the order process.
Why are my shipping costs not (correctly) indicated?
The shipping costs in the order process are a preliminary calculation that will be adjusted during the
further processing of your order. (see order confirmation or offer) .
.
Why are my itp discounts not shown in the order process?
Your individual discounts at itp are shown in the further processing of your order.
(see order confirmation or offer)
How do I get information about delivery times?
The delivery times are shown in the further processing of your order.
(see order confirmation or offer).
Does itp offer volume-related prices?
No, itp does not offer this.
Can I change my orders that have been sent?
No, we cannot guarantee changes after the order has been sent.
Therefore, please check your order carefully before sending it.
What payment methods does itp offer?
Currently we only offer purchase on account.
I can't find the product I'm looking for?
Use the internal search in the webshop. Here you can search for article numbers.
Or use the filter function in the product categories.
How can I request special dimensions?
Please use the special request form
(Menu bar - > " Requests " - > " Inquiry form for Special Sizes " or by e-mail (itp@taster.de).
Can I send sketches or drawings?
If you would like to send sketches or drawings in addition to the special request form.
Please send them to itp@taster.de
This will enable us to process your order more quickly.